Elegant Strapless Long Mermaid Prom Dress

 How do I track my order?

Method 1: Please visit the lower right corner of our website and click on the live chat icon. Then, select 'Track My Order', enter your order number and registered email address to locate your order details.

Method 2: Visit https://dreamyannie.com/account, click 'Sign In,' enter your email and password, and click 'Log In.' Navigate to 'My Account' to check the logistics status and track your order.

If there is a tracking number, it means your order has been shipped, and you can check the logistics information at any time. If there is no tracking number, it indicates the order has not yet been shipped. Please wait patiently or contact our customer service to inquire about the status of your order.

If you encounter any issues while tracking your order, please feel free to message us via live chat or email us at sales@dreamyannie.com.

Below FAQs are some common concerns of our customers before purchasing the products.
If you have other questions, please just send it to sales@dreamyannie.com.

Q1: How do I choose the size?

First, measure your bust, waist, hips and height, and comparing your measurements with our size chart, which you can easily find on each product's page. then select the corresponding size. If you can't locate it or have any queries, don't hesitate to reach out to us. We highly advise that you take careful measurements before making a purchase to guarantee you'll receive a dress that flatters you. Our sizes are very accurate. If there's no suitable size, choose the custom - size option. As long as you measure accurately, we can make a well - fitting gown for you. For dresses with sleeves, whether you go for a standard or custom size, please remember to note down your arm hole circumference, upper arm circumference, and wrist circumference, Arm length in the order Additional Comments. This extra step ensures your sleeves fit just as beautifully as the rest of the dress. If you don't know how to measure, please click here.

Q2: In the color options, which color is the "Same as Picture"?

If there are multiple colors in product images, the “Same as Picture" is that of the first image. Other colors are for reference. To purchase a different color, simply note in the order which image's color you prefer. If the color you want isn't in the product images, there's a diverse array of colors to choose from in the color option.

Q3: What is the typical delivery time for orders?

Production time is 7 - 25 days depending on the style. Check the “tailoring time” on the product page for exact details. After production, shipping takes another 3 - 15 days, depending on the shipping method. You can see available ship options when entering your delivery address on the checkout page.

Q4: Should I select my own size, go one size up, or go one size down?

We suggest you choose the regular size without going up or down. When we make the gowns, we will strictly follow the size chosen by the customers. If you choose a larger or smaller size, it may result in an ill-fitting garment. If you has a special body shape, we recommend that after placing the order, you send us a full-body photo. This will be more conducive to our production of the perfect gown.

Q5: What is the processing time/ shipping time?

After Customers place an order, it will first be sent to our factory for production/tailoring. This production/tailoring period is what we refer to as the processing time. Once the dress is made, it will go through a strict quality inspection and then be shipped to you, which is the shipping time.

Q6: Can I modify the dress design?

Yes, we provide a custom service for design changes. Contact us for details.

Q7: Can I Get the Exact Same Dress as in the Picture?

Q8: Is your website legal?

Return & Refund:

• Items marked "IN STOCK" or "SHIPS IN 48HRS" sold on Dreamyannie can be returned for a refund within 14 days upon receiving your order if they meet all applicable return requirements listed below:
  Items must be unwashed, unworn, unaltered, and in original condition with their tags still attached. Returns will not be accepted for any items with obvious signs of wear, alterations, or missing tags.
• Please Note:
  Returns in an unacceptable condition (worn, altered, washed, damaged).
  We are not liable for these issues:
  Return item(s) are lost or damaged on the way back to us. Please keep the receipt with tracking information.
  Products are damaged by misuse, mishandling, or poor maintenance.
• Non-Returnable Items
  Custom-Made Dresses, Final Sale Items, Purchased Try-On Dresses, Modified Products
• We rigorously inspect all customized products before shipment to ensure customer satisfaction with their dresses. Should you encounter any issues upon receipt, please notify us within 14 days. Upon review, if the issue is found to be our responsibility, we will do our utmost to provide a satisfactory resolution.